UNIVERSITI TUNKU ABDUL RAHMAN
Type of Service Requests
What is an Emergency Service Request?
Gas leaks
Total loss of electricity or a dangerous
electrical fault
Toilet overflow
A blocked drain or serious leak of sewerage
Any other repair that posses a risk to person
or the public or to the structure of the building
Priority 1; Response Time: Within 24 hours
Be prepared to provide the following information:
Location of problem
Brief description of problem
Requester's ID and contact information
What is an Urgent Service Request?
Partial loss of electrical power or light
Unsafe power, lighting socket or electrical
fitting
Partial loss of water supply
Blocked or leaking drains, or soil stack
Toilet blocked or not flushing
Blocked sink or basin
Tap which cannot be turned
Leak from water pipe, tank or cistern
Leaking roof
Insecure external window, door or lock
Priority 2; Response Time: Within 5 days
DEF Service Request Flowchart and Procedure: view and download for information
What is a Routine Service Request?
Alterations and renovations
Damaged walls
Cracked window glass
Request for a favor e.g. picture hanging,
rearranging office furniture, season festive
decor, etc.
Priority 3; Response Time: Within 14 days
DEF Service Request Flowchart and Procedure: view and download for more information