Requesting Services
Besides carrying out maintenance works, DEF-SL has a well established system to cater to the various requests and complaints made by the Campus residents regarding building and building services.
Requests and complaints can be made via:
Emergency Repairs:
Call 03-9086 0288 ext 890
Emergency (Priority 1) Response Time: within 24 hours
Service Request Types:
Urgent (Priority 2): Response Time within 5 days
Routine (Priority 3): Response Time within 14 days
Telephone Call to the Helpdesk
What is an Emergency Service Request?
DEF Service Request
What is an Urgent Service Request?
DEF Service Request
What is a Routine Service Request?